To recover your password, please go to the noord website and click on "LOGIN". Then simply click on "Forgot your password" and we will send you an email directly, which you can use to recover your password.

Your personal information will of course be treated confidentially. For more information, please read our privacy policy .

Log in to your customer account to make changes. To register you can simply click here .

Shopping at noord.at is very uncomplicated: simply use the links on the website from the menu or the sub-items. You can also search for brands, gift ideas or inspiration. Once you've found an item you like, all you have to do is select the quantity. Then simply click on "Add to shopping cart" and the item will be automatically added to your shopping cart. Check the items in your shopping cart again and then click "Checkout" to complete your order. Please then simply follow the further ordering steps. You can of course cancel the ordering process at any time and return to the shop.

That depends entirely on the time of the order. Please simply contact us via email, stating your order number and a reference to the product(s). You can use our contact form or send us an email to andrea.widhalm(at)noord.at.

After you have confirmed your order and paid using our secure payment methods, we will send you a confirmation email. This contains a summary of your order, such as the items you have ordered, their quantity, the prices, the payment method you have chosen and the delivery address.

All details about this and previous orders can be found in your customer account. You can access your customer account by going to the noord homepage and clicking on " Login " in the top left. There you can log in by entering your e-mail address and your password. You can find all the details under "My orders". You can also find and print out your invoices here.

All orders received by noon Monday to Friday are dispatched on the same day as far as possible. Orders that reach us after noon are shipped the next working day.

Discounts cannot be combined and only one discount code can be used per order. Also note that the welcome discount is only valid once.

The newsletter discount code can only be used once for an order. All you have to do is go to your shopping cart. Please start the checkout process and you will find the input field for the gift voucher or discount code on the right side. Enter the code in this field and then click "Apply". You will then automatically see at checkout that the discount has been deducted from you.

You can pay with us by credit card (Visa, American Express, MasterCard), Sofortüberweisung, Apple Pay, oPay, PayPal, Klarna or with a voucher.

The security of the payment methods and the confidentiality of your data are our top priority. For more information, please read our privacy policy .

For more information about our delivery countries, please read our shipping and returns information under " Shipping and returns ".

We send our packages insured with the Austrian Post.

Please read our shipping and return information .

Please find out what shipping costs in our shipping and returns information . All orders over €150 to Germany or Austria are free of charge.

First, the relevant transport company will try to find a neighbor who is willing to accept and sign the package for you. If none of your neighbors are willing to do this, the transport company will leave you a note and take the package to the nearest parcel shop. If there is no parcel shop nearby, the transport company will bring the parcel back to the delivery center. You can then redirect the package online and the carrier will try to deliver it according to your wishes. If the second delivery attempt also fails, the package will be returned to noord after six calendar days.

Unfortunately, we cannot wrap your order as a gift for you. However, you can add a personal message, which will then be added to the package. Please send us an e-mail with the order number and your text. We will then not enclose an invoice with the package.

Yes, as soon as your order has been shipped you will receive an email with the order number. You can check the status of your order using the link provided.

Please contact us as soon as possible. Our e-mail address is: andrea.widhalm@noord.at

For our climate, all shipments from noord.at are delivered CO2 neutrally by post in Austria. All details Post.at

To make a return, please follow the instructions at this link. .

We can only cover the return costs for you in the event of an exchange . Unfranked returns will NOT be accepted by us and will automatically be sent back to the sender - please note that you may incur high costs here!

We can only take back the products if they are in their original condition. Returns that are altered, soiled or broken cannot be refunded. Products must be returned in their original packaging.

You can return an item to us within 14 days of receiving your order. All details can be found here.

If you want to make an exchange, you can find all the details here.

You will receive your credit within 3 working days after your package arrives at our warehouse.

You can send us an email quickly and easily at andrea.widhalm(at)noord.at. We always try to answer as quickly as possible.

Yes very much. You can make an appointment and stop by our Schaulager.

This is quite simple. Simply click on the link

You can order a noord gift voucher via this link . There you can select the amount (min. € 10 and max. € 100) and also write a few personal words to the recipient of the voucher.

To redeem a gift voucher, please begin the check-out process. You will find the input field for the gift voucher or discount code on the right-hand side. Enter the code in the field and then click "Apply".